Tinkoff Bank has become the third largest bank in Russia by the number of active retail customers, according to research agencies Deloitte and Frost&Sullivan. In some regions, the bank is also one of the top three banks in terms of providing banking products and services, second only to Sberbank and VTB. At the same time, the number of retail customers using bank credit products in 2020 is higher than in Sberbank and VTB. "Tinkoff Bank came in second place, ahead of VTB, but behind it in the debit card segment.